Last Updated: 08/11/2025

1. Business Information

This website is operated by Lemi Couture, a sole proprietorship owned by Ms. Jayalekshmi Mohan, located at:

Lemi Couture
Geetha Bhavanam, Naduvilakara
Thevalakara PO, Kollam, Kerala – 690542
GSTIN: 32JNQPM6164P1Z0
Email: support@lemicouture.in
Phone: (+91) 6282 23 6282

By placing an order on this website, you are agreeing to the Terms & Conditions below.

2. Products

Every outfit from Lemi Couture is specially made after your order is placed, based on the size you choose or the measurements you provide.
We do not mass-produce. Each piece is stitched individually with care.

3. Order Processing & Dispatch

• Stitching Time: 3 business days
• Dispatch Time: Within 5 business days
• Delivery After Dispatch: 3–5 business days

If there are unexpected delays (like courier delays, weather, or festive overload), we will keep you informed.
Your patience genuinely supports small handcrafted businesses like ours.

4. Shipping

We deliver across India, using trusted courier partners:

• DTDC
• India Post
• BlueDart

The courier is selected based on service availability and your selection at checkout.
Tracking details will be shared once the order has been shipped.

5. Payments

We currently offer Prepaid Payments Only, including:

• UPI
• Debit/Credit Cards
• Net Banking

Cash on Delivery (COD) is not available.

All payments are securely processed by certified payment gateways.
We do not store or have access to your banking information.

6. Return, Refund & Replacement Policy

Every outfit from Lemi Couture is custom-stitched specially for your child, based on the size you select or the measurements you provide.
Because of this made-to-order process, we do not accept returns or exchanges for size or fit issues, or for change of mind.

However, your order is fully protected if there is a genuine issue from our side.

A replacement or refund will be provided if:

• The product delivered is damaged, defective, or incorrect, and
• The issue is reported within 48 hours of delivery, and
• A clear, continuous parcel opening video is provided (starting before opening the package).

This helps verify courier handling and prevents misuse.

Conditions

• The product must be unused, unwashed, and in original condition with tags.
• If incorrect size was chosen during order or incorrect measurements were provided, refund/replacement will not apply.
• If replacement is approved:
  • We will replace the item at no extra cost.
• If a replacement is not available (ex: fabric unavailable, limited edition, size end, exclusive piece):
  • A refund will be issued to the original payment method.

Refund Timeline

Approved refunds are processed within 3–7 business days back to the original payment source.

We carefully quality-check, steam, and pack every item before dispatch.
Your trust matters — and we stand by our work.

7. No Resale Policy

Our designs are created with time, effort, and artistry.
Purchases are for personal use only.
Reselling or duplicating our designs for commercial use is not permitted.

8. Intellectual Property

All photos, product visuals, garment patterns, and brand content belong to Lemi Couture.
Any unauthorized use, reproduction, or imitation is prohibited.

9. Limitation of Liability

We cannot control courier transit conditions or screen color variations.
Minor color differences and delivery delays are not reasons for replacement or refund.

10. Updates to Terms

We may revise these Terms occasionally.
Customers are encouraged to refer to this page whenever purchasing.